Frequently Asked Questions

Quick answers about ordering, sizing, delivery and returns at solekind.us.

Do you offer free shipping?

Yes. Every order ships free within the United States, with no minimum spend. See the Shipping Policy for handling and delivery estimates.

How long does delivery take?

Orders placed before 2:00 PM PT usually ship the same or next business day. Standard delivery takes roughly 2 to 7 business days depending on your state.

How do I choose the right size?

Each product page lists the full US size run available for that style. Our footwear runs true to size; if you are between sizes or have a wide foot, we suggest sizing up. Size charts are shown in the product description.

Can I change or cancel an order?

Email us as soon as possible. We can usually edit the address or cancel before dispatch. Once a parcel is with the carrier, changes are handled through the carrier or as a return.

What is your return window?

Unworn items in original packaging can be returned within 30 days of delivery. Start a return by emailing support@solekind.us with your order number. Full details are in Returns & Exchanges.

Are the products original branded goods?

We sell white-label and unbranded footwear sourced for our own storefront. We are an independent reseller and not affiliated with any manufacturer. See our Disclaimer.

Do you ship outside the United States?

Not at this time. We ship to US addresses only, including PO boxes and APO/FPO addresses where the carrier allows.

How can I contact you?

Phone 661-992-8091 or email support@solekind.us, Monday to Friday, 9:00 to 17:00 PT. Our address is 3830 Paula Lane, Lancaster, CA 93535.