Returns & Exchanges
We want you to keep only the pairs you love. Unworn items in their original packaging can be returned within 30 days of delivery.
What qualifies
- Returned within 30 days of the delivery date.
- Unworn, with no scuffs, creases from wearing or dirt on the sole or upper.
- Original shoebox and packaging included; please do not tape labels directly to the box.
- All tags, insoles and accessories included.
Items that arrive damaged or defective qualify regardless of the 48-hour damage window; send photos and we will arrange a replacement or refund.
How to start a return
Email support@solekind.us with your order number, the item and the reason. We reply within one business day with a return authorization and the return address. Returns sent without authorization may be refused or charged a handling fee.
Return shipping
Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. We can provide a prepaid label and deduct the cost from the refund if you prefer. Original shipping was free and is not refunded.
Refunds
Once the return arrives we inspect it within 2 business days. Approved refunds are issued to the original payment method and usually appear within 5 to 7 business days, depending on your bank. Sale items are refundable under the same rules unless the listing states final sale.
Exchanges
Exchanges depend on stock. To change size, colour or style, return the original item for a refund and place a new order so the size you need is reserved immediately. If you prefer a direct exchange, tell us the replacement and we will hold it for 48 hours.
Non-returnable items
For hygiene reasons, worn socks, insoles and items marked final sale cannot be returned. Gift cards are non-refundable.
Contact
SoleCraft Footwear
3830 Paula Lane
Lancaster, CA 93535
Phone: 661-992-8091
Email: support@solekind.us